Privacy Policy
Effective date: October 13, 2025
Bold Off-Road, LLC ("Bold Off-Road," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our website boldoff-road.com, our store and service pages, and any communications with us by phone, contact form, or in person at our shop in Coggon, Iowa.
Who we are and how to reach us
Bold Off-Road, LLC provides powersports and off‑road vehicle repairs, upgrades, parts, and accessories. Mailing address: 601 3rd St S, Coggon, IA 52218. Phone: (563) 277‑8830. Alternate: (319) 389‑4713. You can also reach us via the contact form at boldoff-road.com/contact.
1) Information we collect
a) Information you provide directly
• Contact details submitted through our forms (name, phone, email).
• Vehicle information needed for quotes or service (make, model, year, requested work).
• Communications you send us by phone or in person, including service notes and approvals.
• Order details if you purchase parts or accessories from us in store or through our website.
b) Information collected automatically
• Usage data such as IP address, browser type, device identifiers, pages viewed, and timestamps collected via standard logs and cookies.
• Cookies and similar tools that help our site function, remember inputs, and measure site performance. (See Section 7 for choices.)
c) Information from third parties
• Service providers that support our website hosting, analytics, customer communications, scheduling, and payments (if used).
• Public sources (for example, to verify address information for deliveries or fraud prevention).
2) How we use information
• Provide quotes, schedule appointments, complete repairs and installations, and fulfill parts orders.
• Communicate about service status, approvals, pickup, and warranties.
• Improve site functionality, safety, and customer experience.
• Conduct analytics and forecasting such as inventory planning and service capacity.
• Comply with legal obligations, enforce our terms, and protect our rights and the safety of customers and the public.
• Send service-related or promotional messages where permitted (you can opt out at any time; see Section 9).
3) Legal bases for processing (EEA/UK visitors)
Where GDPR/UK GDPR applies, we process personal data under contract, legitimate interests (security, communications, improvement, fraud prevention), consent (where required, such as certain marketing), and legal obligation.
4) When we share information
We do not sell personal information. We share information only with:
• Service providers that operate our website, communications, scheduling, and payment processing (if used).
• Professional advisors and authorities where required by law or to protect safety.
• Business transferees in connection with a sale or reorganization, subject to appropriate safeguards.
We require recipients to protect personal information consistent with this Policy and applicable law.
5) Data retention
We retain information for as long as necessary to provide services, comply with legal obligations (including tax and warranty records), resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.
6) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.
7) Cookies and similar technologies
• What they do: enable core site features, remember preferences, and help us understand usage.
• Your choices: manage cookies in your browser and, where offered, via on‑site preferences. Disabling cookies may affect site functionality.
8) Your privacy rights
Depending on your location, you may have rights to access, correct, delete, or port your data, and to object or restrict certain processing.
California (CCPA/CPRA)
California residents may request access, correction, deletion, and details about disclosures for business purposes. We do not sell or share personal information as defined by CPRA. We will not discriminate for exercising your rights.
EEA/UK
You may have additional rights, including the right to lodge a complaint with a supervisory authority. If processing is based on consent, you can withdraw it at any time.
To exercise rights, contact us using the details in the section below. We may request information to verify your identity.
9) Marketing communications
You can unsubscribe from marketing emails using the link in the message or opt out of SMS by replying STOP where applicable. Transactional messages will still be sent.
10) Do Not Track and global privacy controls
Our site does not currently respond to Do Not Track signals. Where required, we honor Global Privacy Control signals for applicable opt‑out preferences.
11) Children’s privacy
Our services are intended for adults and not for children under 13. We do not knowingly collect information from children under 13.
12) Contacting us about privacy
• Phone: (563) 277‑8830
• Mailing address: Bold Off-Road, LLC, 601 3rd St S, Coggon, IA 52218
• Online: use the contact form at boldoff-road.com/contact
13) Third‑party links and services
Our site may link to third‑party services such as maps, social media, or payment processors. Their privacy practices are governed by their own policies.
14) Changes to this Policy
We may update this Privacy Policy from time to time. The effective date above reflects the latest version. Material changes will be posted here.
